Anyone who has ever waited tables knows that you have to keep smiling, even when you end up with a table of guests who are doing anything but.
Waitress Melina Salazar is a master of this principle. When faced with a customer who never stopped complaining, grumbling, and making trouble, she always managed to serve him with a smile. In the end, she was the only waitress at Luby’s in Brownsville, Texas, who agreed to serve him at all.
This customer’s name was Walter “Buck” Swords. He was an 89-year-old WWII veteran. He was cranky and rude, sometimes even insulting the person trying to take his order. It was a nightmare for the waitstaff at the restaurant he patronized almost daily.
But there was Melina, day after day. With endless patience, she took his orders without a word of complaint and always managed to bring him the food just the way he wanted it. (He liked his meals piping hot, enough to burn a normal person’s tongue!) Despite his bad temper, she always responded with a generous smile.
Melina was asked to tell her story to the local media, which you can watch here:
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